IT Support Consultant L1/L2

Due to ongoing growth of our Managed Services portfolio, Satalyst is seeking an IT Support Consultant with 3+ years’ experience in a similar role. Ideally you will have experience in Windows based environments and Office 365  to add to our team. Our Managed Services portfolio is growing and we are looking for people to assist with growing our capability and client portfolio.  The opportunity to work in a growing team results in a wide range of activities and ensures that you will be provided with opportunities to grow and diversify your skills. The role will require you to work across multiple client.

The role being offered is a permanent position with the Satalyst team.

Your Profile

To excel in this role, you will have the following:

  • Higher education qualifications at Certificate or Diploma level
  • Experience working in a similar IT role supporting clients by delivering onsite and remote support
  • Experience working with Windows Client Operating Systems and Active Directory
  • Familiar in the use of remote access software
  • Experience with TCP/IP, DNS, DHCP (Desirable)
  • Exposure to Azure and Office 365
  • Familiar with security concepts and Multi-Factor Authentication
  • Certification in O365 and Azure (Desirable)
  • Excellent initiative and problem-solving capability
  • Ability to work independently
  • Desire to learn and grow technical skills
  • Confidence, good relationship skills and be an enthusiastic team player

Your Duties will include:

  • Provide IT helpdesk and desktop support from various sources, including telephone calls, email, instant messaging, and in person for Windows based environments (includes managing user accounts, permissions, and access rights – Active Directory based administration)
  • Ability to task switch between multiple customers and their environments, policies, and procedures, including internal support to Satalyst
  • Occasional travel to customer premises (regular and ad hoc)
  • Fundamental understanding of cloud based systems and technology
  • Office 365 and Microsoft Azure:
    • Administration/Monitoring
    • Deployment
    • Migration
    • Ongoing support
  • Install and configure software applications and provide end user operational support
  • Setup Windows server infrastructure that supports project based delivery of services to our clients
  • Implementation of IT systems changes, including adherence to internal and customer change control policies and procedures
  • Completion of monthly maintenance checks
  • Develop and maintain appropriate systems documentation
  • Liaison with service providers and vendors
  • Deploy and maintain data backup and restore systems
  • Assist Systems Engineer with customer based delivery projects and consulting projects

The Offer

  • Is a great working environment, with a focus on teamwork. Opportunity to work in smaller teams, therefore the ability to be involved in a wider range of activities.
  • A great opportunity to work creatively with emerging technologies.
  • Flexible, Supportive & Professional work environment.

Your Responsibilities

  • The delivery of high quality solutions to our clients
  • Develop solutions that support the goals of our clients
  • Assist others in your team when required
  • Be able to work in teams
  • Work to estimates you have set

Your Opportunity

If you believe you have the right skills to succeed and grow in this opportunity, whilst working within a very flexible organisation, then send your cover letter and CV to jobs@satalyst.com.

We look forward to hearing from you!

Notice to Recruitment Agencies

Any unsolicited resumes/candidate profiles submitted through our website or to personal e-mail accounts of employees of Satalyst are considered the property of Satalyst and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Satalyst, any such agency must have an existing formal written agreement signed by an authorised Satalyst recruiter and an active working relationship with the organisation. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorised Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Satalyst.