A good customer relationship management (CRM) system will support all facets of your customer service organisation and bring information into easy view for collaboration and rapid decision-making. It will enable you to view every angle of your business from the big picture or drill right down to specifics on sales, service, marketing, and social intelligence. A good CRM system will also help reduce costs and increase profitability by organising and automating business processes that foster customer relationships and satisfaction across all interactions.
Microsoft Dynamics CRM software is a fully-integrated customer relationship management system that can be delivered in the cloud, on-premises, or with a hybrid combination.
Perform and automate many business tasks with Microsoft Dynamics CRM starting with Sales, Customer Service, and Marketing:
- Keep and use all your customer information from one place
- Schedule and track activities and send emails
- Analyse data using charts and dashboards
- Generate reports
- Manage marketing lists
- Track advertising and marketing campaigns
- Analyse customer responses to your sales and marketing initiatives
- Keep detailed notes and an activity history for each business record
Dynamics CRM software integrates seamlessly with existing applications like Microsoft SharePoint, Microsoft Outlook and Microsoft Office 365. The look, feel and functionality performs as a Microsoft product should, meaning users can leverage their experience and knowledge from other Microsoft programs they already know and widely use.
On the .NET development platform, Dynamics CRM can be customised to make it a very powerful solution tailored directly for your needs.
Satalyst offers a comprehensive Dynamics CRM service
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